Online Purchase Return Policy
Our online purchase return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with price tag intact. Returns are subject to a 20% restocking fee. We reserve the right to grant only partial returns or to disallow returns at our discretion.
To complete your return, we require a receipt or proof of purchase. All returns require prior approval. Please email us at: email@example.com to receive authorization for return. Unauthorized returns will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at email@example.com and wait for us to send approval, so we know to expect the item. Next, send your item to: 900 W. Poinsett Street Greer South Carolina US 29650.
To return your product, you must first receive authorization. Once you have authorization, you may mail your product to: 900 W. Poinsett Street Greer South Carolina US 29650
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, a 20% restocking fee will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Return policy applies to online purchases only. All purchases in store are final. No refunds are given in store, but exchange for equal or greater value merchandise may be granted at our discretion within 10 days of purchase. Restocking fee of 20% may apply to any returned merchandise.